3.1.2.1 Select Customers and Manage Programs : Select Customers and Manage Programs Detailed Process Model Description : 5.0 Cancel Pending Lead Events

5.0 Cancel Pending Lead Events
Reference: Select Customers and Manage Programs Process Model - Page 3 for the associated business process diagram.
Actor/Role: CC&B
Description: If currently processing event couldn't be completed successfully and communication with customer couldn't be initiated, CC&B transitions lead event to cancel status. It also cancels rest of the pending events (if any).
Business Objects
Available Algorithms

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